Frequently Asked Questions
Everything you need to know about your Rodial beauty journey.
How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number and a link to the courier's website to monitor your delivery progress.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our customer care team to initiate a return request.
Do you offer international shipping?
Yes, Rodial ships to various countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Are Rodial products cruelty-free?
Rodial is a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so on our behalf.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact us immediately. Once an order has reached the warehouse stage, we are unable to cancel or amend it.
How do I know which skincare range is right for me?
Each of our product pages features detailed information on skin concerns and benefits. You can also use our online skin consultation tool or contact our experts for personalized recommendations.